Last updated: 14 August 2026 • Raven Technical Services Limited • Company No. 17282046
Raven Technical Services Limited is a private limited company registered in England and Wales (Company No. 17282046). Registered office: 6 Abbots Court, Stoke Road, Hoo, ME3 9LS. These terms govern your use of the Raventech platform at raventech.uk and all services provided through it, including RAMS documents and the invoicing and timesheet tools.
Raven Technical Services Limited holds Professional Indemnity Insurance of £1,000,000 each and every claim or loss, excluding defence costs, with Hiscox Insurance Company Ltd, arranged via PolicyBee. Nil excess. Policy number 15678007, in force from 13 August 2026 to 12 August 2027.
We also hold Cyber and Data insurance of £250,000 in the aggregate, including all costs, with Hiscox Insurance Company Limited, arranged via PolicyBee. Excess £1,000 each and every claim or loss. Policy number 15678014, in force from 13 August 2026 to 12 August 2027. It covers the costs of responding to a data breach — recovering data and protecting reputation — and claims and investigations brought against us arising from one, including by a regulator. The limit is a single sum for the policy year shared across all of those, not a separate sum for each. It does not cover business interruption, losses from crime, or damage to property. This is stated as a fact about us and is not a promise of compensation to you; what we owe you if something goes wrong is governed by section 4 and by law, not by what we happen to be insured for.
Raventech is a set of tools for steel and metalwork fabricators and subcontractors. Tools may be used individually or together; there is no requirement to use one in order to use another. Not all tools are chargeable, and some are provided free of charge.
RAMS. Raven Technical Services Limited produces Risk Assessment and Method Statement documents for contractors carrying out structural and architectural steelwork and metalwork site installations. Documents are prepared based solely on information submitted by the client through this portal and are personally reviewed by Raven Technical Services Limited prior to issue.
Invoicing and timesheets. The platform provides tools to record working hours and produce invoices and timesheet documents. These are administrative tools only. Documents produced are your documents, issued by you to your own customers and workers — Raven Technical Services Limited is not a party to them, does not issue them, and does not review or approve them before they leave the platform. We do not process payments, hold client money, or act as your agent.
Not professional advice. The invoicing and timesheet tools do not constitute accountancy, tax, payroll, employment or legal advice. In particular, we do not verify Construction Industry Scheme (CIS) status, VAT registration, or employment status. Figures such as CIS deductions and VAT are calculated from the information and settings you supply, and it remains your responsibility to check that they are correct and to meet your own obligations to HMRC and to the people who work for you.
We offer three service tiers:
Turnaround times commence from the point of confirmed payment and run on business days (Monday–Friday, excluding UK public holidays). Turnaround is a target, not a guarantee — we will notify you promptly if an exceptional circumstance affects delivery.
Your first Express RAMS is provided free of charge. This offer applies once per registered company account.
By submitting a job through this portal, you confirm that:
Where you use the invoicing or timesheet tools, you additionally confirm that:
Raven Technical Services Limited prepares RAMS documents based on information provided by the client. We accept no liability for:
In relation to the invoicing and timesheet tools we additionally accept no liability for: incorrect hours, rates, CIS deductions, VAT or totals on a document you have issued; figures misread from a photograph, handwritten note or email; invoices sent to the wrong recipient; or any tax, penalty, interest, underpayment or overpayment arising from your use of these tools. Every document produced is presented to you to check before it is sent, and sending it is your decision.
Our aggregate liability to you under these terms in all cases is limited to the total fees paid by you in respect of the specific document giving rise to the claim. Where a tool is provided free of charge, no fee has been paid and our aggregate liability in respect of that tool is limited to £100.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
The invoicing and timesheet tools involve you uploading information about people who are not our clients — typically your workers (names, hours worked, rates of pay) and your customers (contact details). In data protection terms you are the controller of that information and Raven Technical Services Limited acts as a processor on your behalf.
This means: we process that information only to provide the service to you and on your instructions; we do not sell it, use it to market to those people, or use it for any purpose of our own; we keep it secure; and we will return or delete it on request. It is your responsibility to have a lawful basis for uploading it and to tell those people how their information is used — our Privacy Policy explains what we do with it.
You can export your invoice and timesheet records at any time, and can ask us to delete them. Bear in mind that you may have your own legal obligation to retain financial and pay records for a number of years, and deleting them here does not discharge that.
Fees are charged per RAMS document, at the rate applicable at the time of submission. Current rates are displayed on the job submission form and payment page.
Payment is collected securely via Stripe. By proceeding to payment you agree to Stripe's terms of service. Card details are processed directly by Stripe and are not seen or stored by Raven Technical Services Limited.
Where a price change is scheduled, registered clients will receive a minimum of 14 days' advance notice by email to the address registered to their account. Jobs submitted and paid before the effective date of any price change will be charged at the rate applicable at the time of submission.
Custom template jobs (where the client provides their own RAMS template) are subject to an additional minimum fee of £100 per custom template, charged at the time of the job using that template. This fee is non-discountable and represents the minimum charge for additional work involved; further charges may apply where the template requires materially more work than a standard job.
The messaging add-on lets the people who work for you receive a daily reminder and log their hours by replying to it. It is optional, switched off by default, and charged as a monthly subscription per person on the plan at the rates shown on your team page. Rates fall as the number of people rises; the applicable rate is the one for your total headcount at the time of billing.
Adding a person changes the following month's charge; removing them stops it. Removing a person does not delete hours they have already logged. Discount codes may be applied where issued by us and are subject to the terms of the individual code, including any expiry or usage limit. Either party may end the subscription at any time; we do not refund part months.
Your responsibility for the numbers you add. When you add someone's mobile number you confirm that you are entitled to do so and that they have agreed to receive these messages. Messages are sent to that number until it is removed or until the recipient replies STOP, which stops messages to that person only. It is your responsibility to remove numbers that should no longer receive messages, including when someone leaves your employment.
Messages sent by this service are service messages relating to the recording of working time. They are not marketing, and we do not use numbers added to a plan to market anything to those people.
Delivery is not guaranteed. Messages are carried by third-party networks and messaging platforms. We accept no liability for a message that is delayed, not delivered, delivered to a superseded number, or read by someone other than the intended recipient, nor for hours that go unrecorded because a reminder did not arrive. A reminder is a convenience, not a system of record: the timesheet is, and it remains your responsibility to check it.
Hours submitted by message are read automatically and are never treated as agreed figures. They are added to an unconfirmed timesheet for a person to check, exactly as an uploaded sheet would be. Section 4 applies to figures misread from a message in the same way it applies to figures misread from a photograph.
Messages are sent over WhatsApp, which is provided by Meta Platforms and whose use is additionally subject to Meta's own terms. The recipient needs WhatsApp on the number you add; we do not send text messages. We may change the messaging provider that carries them, and may add a further channel, without notice provided the service continues to function.
You may upload an image of a signature and apply it to timesheets to sign them off. Applying it is a deliberate action taken by whoever is signed in to your account, and you are responsible for the security of that account and for any signature applied through it.
Sending a document out to be signed. You may send a timesheet or invoice to somebody else to sign off, by a link that identifies that one document. Whoever opens it needs no account with us. It is for you to send it to the right person and to satisfy yourself that they are entitled to sign on behalf of whoever you are billing; we do not verify who opens a link or who signs. What comes back is a record of what was typed and drawn on that page at that time, and nothing more — it is not a warranty by us that the person was who they said they were, nor that the work was done.
A signature applied to a timesheet is stored as a copy taken at the moment of signing, so that replacing or removing your saved signature later does not alter sheets already signed. We make no representation that a signature applied in this way satisfies any particular legal or contractual requirement for a signature; where a specific form of signature is required by a contract you are party to, satisfying it is your responsibility.
Where the firm you invoice also uses this portal, the two accounts may be linked by exchanging a code, after which a document can be passed from one to the other instead of being retyped. A link is made only when one account offers its code and the other enters it, and a document crosses only when it is deliberately sent.
What crosses is the document and what appears on the face of it, including the hours behind it and who worked them. Nothing else in your account crosses. Once a document has been passed, the receiving account holds its own copy: you cannot recall it, and breaking the link stops anything further being passed rather than reaching back into their account. Treat sending one as you would treat emailing them a PDF.
Either side may break a link at any time and without notice to the other. We are not a party to whatever the two of you agree between yourselves; a document passed through this portal has whatever contractual effect it would have had by any other means, and no more.
Clients may earn a 50% discount credit on one future RAMS by referring a new client who subsequently registers and submits their first paid job via the referral link. Credits are applied at the payment stage. Credits have no cash value, are non-transferable, and cannot be exchanged. Raven Technical Services Limited reserves the right to modify or withdraw the referral scheme at any time with reasonable notice.
RAMS documents issued by Raven Technical Services Limited are licensed for use by the client for the specific job described within the document. They may not be resold, adapted for other jobs, or transferred to other parties without prior written permission from Raven Technical Services Limited.
All RAMS documents produced by Raven Technical Services Limited are prepared with regard to the Construction (Design and Management) Regulations 2015 (CDM 2015). It remains the client's responsibility to ensure the document is reviewed against the specific site conditions and that all CDM duty holders are appropriately informed.
These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Raven Technical Services Limited may update these terms from time to time. We will notify registered clients of material changes by email. Continued use of the portal after the effective date of any changes constitutes acceptance of the updated terms.