Terms & Conditions

1. About us

Raven Technical Services Limited is a private limited company registered in England and Wales (Company No. 17282046). Registered office: 6 Abbots Court, Stoke Road, Hoo, ME3 9LS. These terms govern your use of the RAMS portal at raventech.uk and all RAMS document services provided through it.

Raven Technical Services Limited holds Professional Indemnity Insurance of £1,000,000 each and every claim with Hiscox Insurance Company Ltd, arranged via PolicyBee, with £0 excess.

2. Services provided

Raven Technical Services Limited produces Risk Assessment and Method Statement (RAMS) documents for contractors carrying out structural and architectural steelwork and metalwork site installations. Documents are prepared based solely on information submitted by the client through this portal and are personally reviewed by Raven Technical Services Limited prior to issue.

We offer three service tiers:

• Standard — 5 business days turnaround
• Express — 3 business days turnaround
• Priority — 1 business day turnaround

Turnaround times commence from the point of confirmed payment and run on business days (Monday–Friday, excluding UK public holidays). Turnaround is a target, not a guarantee — we will notify you promptly if an exceptional circumstance affects delivery.

Your first Express RAMS is provided free of charge. This offer applies once per registered company account.

3. Client responsibilities

By submitting a job through this portal, you confirm that:

• All information provided is accurate, complete, and up to date to the best of your knowledge.
• You are the responsible person or an authorised representative for the works described.
• You will ensure all operatives are briefed on the issued RAMS before works commence.
• You will conduct a toolbox talk on site prior to starting works.
• You will reassess the suitability of the RAMS if the scope of works changes materially from what was submitted.
• You will not resell, transfer, or represent the issued RAMS as your own work product to third parties.

4. Limitation of liability

Raven Technical Services Limited prepares RAMS documents based on information provided by the client. We accept no liability for:

• Inaccurate, incomplete, or misleading information submitted by the client.
• Works carried out that deviate from the scope described in the submitted RAMS.
• Failure by the client or their operatives to follow the method statement as issued.
• Any incident, accident, near miss, enforcement action, or regulatory finding arising from the above.

Our aggregate liability to you under these terms in all cases is limited to the total fees paid by you in respect of the specific document giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

5. Pricing and payment

Fees are charged per RAMS document, at the rate applicable at the time of submission. Current rates are displayed on the job submission form and payment page.

Payment is collected securely via Stripe. By proceeding to payment you agree to Stripe's terms of service. Card details are processed directly by Stripe and are not seen or stored by Raven Technical Services Limited.

Where a price change is scheduled, registered clients will receive a minimum of 14 days' advance notice by email to the address registered to their account. Jobs submitted and paid before the effective date of any price change will be charged at the rate applicable at the time of submission.

Custom template jobs (where the client provides their own RAMS template) are subject to an additional minimum fee of £100 per custom template, charged at the time of the job using that template. This fee is non-discountable and represents the minimum charge for additional work involved; further charges may apply where the template requires materially more work than a standard job.

6. Referral scheme

Clients may earn a 50% discount credit on one future RAMS by referring a new client who subsequently registers and submits their first paid job via the referral link. Credits are applied at the payment stage. Credits have no cash value, are non-transferable, and cannot be exchanged. Raven Technical Services Limited reserves the right to modify or withdraw the referral scheme at any time with reasonable notice.

7. Intellectual property

RAMS documents issued by Raven Technical Services Limited are licensed for use by the client for the specific job described within the document. They may not be resold, adapted for other jobs, or transferred to other parties without prior written permission from Raven Technical Services Limited.

8. CDM 2015 compliance

All RAMS documents produced by Raven Technical Services Limited are prepared with regard to the Construction (Design and Management) Regulations 2015 (CDM 2015). It remains the client's responsibility to ensure the document is reviewed against the specific site conditions and that all CDM duty holders are appropriately informed.

9. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

Raven Technical Services Limited may update these terms from time to time. We will notify registered clients of material changes by email. Continued use of the portal after the effective date of any changes constitutes acceptance of the updated terms.